This Privacy Policy describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you visit our website or engage with us in sales, marketing, or events.
Questions or concerns?
Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at customersupport@santium.com.
Summary of key points
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
We do not process sensitive personal information.
Do we collect any information from third parties?
We do not collect any information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
1. What information do we collect?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you register on the Services, request information about us or our products, participate in activities on the Services, or contact us. The information collected may include:
- Names, phone numbers, email addresses
- Mailing and billing addresses
- Job titles, usernames
- Contact or authentication data
- Debit/credit card numbers
Payment data
We may collect data necessary to process your payment if you make purchases. All payment data is handled and stored by Stripe. Their privacy policy is available at stripe.com/en-ca/privacy.
Information automatically collected
Some information — such as your IP address and browser/device characteristics — is collected automatically when you visit our Services. This is primarily needed to maintain security and operation of our Services, and for internal analytics and reporting.
2. How do we process your information?
We process your personal information to deliver and improve our Services, comply with legal obligations, and protect your rights. Where required, we rely on your consent.
3. When and with whom do we share your personal information?
We may share information with vendors and service providers who help us operate the Services (hosting, analytics, payment processing, authentication), with business partners to offer specific products or promotions, or where required by law.
4. International transfers
We may transfer, store, and process your information in countries other than your own. Where required, we rely on the European Commission's Standard Contractual Clauses.
5. How long do we keep your information?
We keep personal information only as long as necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law.
6. How do we keep your information safe?
We maintain organisational and technical safeguards. However, no electronic transmission can be guaranteed 100% secure.
7. Do we collect information from minors?
Our Services are not directed to individuals under 18, and we do not knowingly collect personal information from them.
8. Your privacy rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise your rights, contact us at customersupport@santium.com.
9. Updates to this notice
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date.
10. Contact us
If you have questions or comments about this notice, you may email us at customersupport@santium.com, or contact us by post at our registered office in Toronto, Ontario, Canada.